Shipping & Refunds

We currently ship within the United Kingdom only.

Shipping is completely free on all orders.

Each mug is made to order. Orders are usually dispatched within 1–2 business days.

Delivery typically takes 3–5 business days after dispatch.

Yes, you'll receive tracking details as soon as your order has been shipped.

Orders can only be changed or cancelled shortly after being placed. Once production begins, changes may not be possible.

As each item is made to order, we don't accept returns for change of mind.

Please contact us within a few days of delivery with a photo of the issue, and we'll resolve it quickly with a replacement or refund.

Simply reach out via email with your order details and a photo (if applicable), and we'll take care of it.

You can contact us anytime via email—we're always happy to help and typically respond within 24 hours.