We'd Love to Hear From You!
Got a question about your order? Need help choosing the perfect mug? Or just want to say hi? We're here for it all! Drop us a message and we'll get back to you with a smile.
Send Us a Message
We typically respond within 24 hours
Response Time
We aim to respond to all messages within 24 hours. During busy periods, it might take a little longer, but we promise to get back to you as soon as we can!
Quick Answers to Common Questions
How long does it take to make my mug?
Each mug is made to order just for you! Processing typically takes 1-2 business days before your mug ships out. We'll send you tracking info once it's on its way.
When will my order arrive?
Delivery times vary depending on your location. Once your mug ships, standard delivery usually takes 3-5 business days. You'll receive tracking information so you can follow your mug's journey!
What if my mug arrives damaged?
Oh no! If your mug arrives damaged or isn't quite right, please contact us with a photo within 7 days of delivery. We'll sort it out quickly and make sure you get the perfect mug.
Can I change or cancel my order?
Because we start making your mug right away, we can only accept changes or cancellations within 2 hours of placing your order. After that, your mug is already in production! Contact us ASAP if you need to make changes.
Thanks for being part of The Friendly Mug Company family! Every message brightens our day, and we can't wait to help you find (or create) the perfect mug to brighten yours. ☕✨
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